Terms & Conditions

Effective Date: 12 August 2025
Website: cityzonestore.com

Welcome to CityZoneStore.com. These Terms & Conditions govern your use of our website and services, including the purchase of electronics and gadget products from our online store. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, you must refrain from using our website or services.

1. Definitions

For clarity, in these Terms & Conditions:

  • "We," "Our," "Us" – Refers to CityZoneStore.com, the owner and operator of this website.

  • "You," "Your," "Customer" – Refers to the person or entity using our website or purchasing products.

  • "Website" – Refers to cityzonestore.com.

  • "Products" – Refers to electronics and gadget items sold on CityZoneStore.com.

  • "Services" – Refers to all features, tools, and purchase options available through our website.

2. Eligibility

To use this website and purchase products:

  1. You must be at least 18 years old or have parental/guardian consent if you are under 18.

  2. You must provide accurate and complete information during the registration and checkout process.

  3. You must agree to these Terms & Conditions and all applicable laws.

3. Use of Website

You agree to use CityZoneStore.com for lawful purposes only and in a way that does not:

  • Violate any applicable laws or regulations.

  • Infringe on our intellectual property rights or the rights of others.

  • Disrupt or interfere with the security, functionality, or performance of our website.

4. Product Information

  1. We strive to ensure that all product descriptions, specifications, and prices are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.

  2. Product images are for illustrative purposes and may differ slightly from the actual product due to factors such as lighting, display settings, or manufacturing updates.

  3. Availability of products is subject to change without notice.

5. Pricing & Payments

  1. All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  2. Payment methods accepted include debit/credit cards, UPI, net banking, and other secure payment gateways integrated on our site.

  3. Orders will only be processed after successful payment confirmation.

  4. We reserve the right to cancel orders in case of payment issues, suspected fraud, or pricing errors.

6. Order Processing & Acceptance

  1. When you place an order, you will receive an acknowledgment email confirming receipt of your order. This acknowledgment does not constitute acceptance of your order.

  2. Your order is only accepted when we send a confirmation email indicating that your product has been shipped.

  3. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of:

    • Product unavailability

    • Incorrect pricing or product description

    • Payment fraud or suspicious activity

7. Shipping & Delivery

  1. We ship products to most locations within India. Delivery times depend on your location, product availability, and courier service.

  2. Estimated delivery dates are provided for convenience but are not guaranteed.

  3. Shipping charges (if applicable) will be displayed during checkout.

  4. Delays caused by third-party courier services, natural disasters, strikes, or other unforeseen events are beyond our control.

8. Returns, Refunds & Replacements

  1. Our return and refund policy is available on our Returns & Refunds page. Please review it before making a purchase.

  2. Electronics and gadgets may be eligible for returns only if:

    • The product is defective or damaged on arrival.

    • You notify us within the specified return window (typically 7 days from delivery).

  3. To process a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.

  4. Refunds will be processed using the same payment method used for purchase within 7–14 business days after approval.

9. Warranty & Repairs

  1. Some products may come with a manufacturer’s warranty. Warranty terms vary by product and manufacturer.

  2. We are not responsible for warranty claims; such claims must be handled directly with the manufacturer or authorized service center.

  3. Damage due to misuse, accidents, or unauthorized repairs is not covered under warranty.

10. User Accounts

  1. You may create an account on CityZoneStore.com to track orders, save preferences, and enjoy a personalized experience.

  2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  3. We reserve the right to suspend or terminate accounts for violations of these Terms & Conditions.

11. Intellectual Property Rights

  1. All content on this website—including logos, images, product descriptions, and designs—is the property of CityZoneStore.com or its licensors.

  2. You may not copy, reproduce, modify, or distribute our content without prior written consent.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or accuracy of information on those sites.

13. Limitation of Liability

  1. We make no warranties or guarantees about the accuracy, reliability, or availability of our website or products.

  2. To the maximum extent permitted by law, CityZoneStore.com is not liable for:

    • Any indirect, incidental, or consequential damages.

    • Loss of profits, data, or business opportunities.

    • Damages resulting from delays, non-delivery, or defective products beyond the purchase price paid.

14. Indemnification

You agree to indemnify and hold harmless CityZoneStore.com, its owners, employees, and affiliates from any claims, damages, or expenses arising from your use of our website or violation of these Terms & Conditions.

15. Force Majeure

We will not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, government actions, or pandemics.

16. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. Continued use of our website after changes constitutes your acceptance of the revised terms.

18. Governing Law & Jurisdiction

  1. These Terms & Conditions are governed by the laws of India.

  2. Any disputes will be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

19. Dispute Resolution

In the event of a dispute, you agree to first contact us to attempt to resolve the issue informally before pursuing legal action.

20. Contact Information

If you have questions about these Terms & Conditions, please contact us:

CityZoneStore.com
Address: Sonamukhi Acharya Para, Ward Number 06, PIN Code: 722207
Email: cityzonestore@gmail.com
Phone: +91 89273 73267

This Terms & Conditions document ensures transparency and clarity regarding your rights and obligations as a customer of CityZoneStore.com.